DISPATCHD_
SMS Messaging Terms & Opt-In
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How Dispatchd text messaging works
Dispatchd is a staff scheduling and shift-dispatch tool used by venues, restaurants, and event operators to coordinate their own employees and on-call staff by text message.
1. Who receives messages
Messages are sent only to staff, employees, and on-call workers of a business that uses Dispatchd, who have provided their own mobile number to that business and agreed to receive scheduling messages. Dispatchd does not message the general public and does not send marketing or promotional content.
2. How staff opt in to messages
A worker provides express consent to receive text messages in one of these ways:
- During onboarding with the business, the worker writes their mobile number on the staff intake form and checks a box that reads: “I agree to receive shift and scheduling text messages from this employer via Dispatchd. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help.”
- Or the worker is added by their manager and texts the keyword START to the Dispatchd number to confirm they want to receive messages.
Consent is not a condition of employment for any unrelated purpose, and a worker can decline or opt out at any time without affecting anything other than receiving these texts.
No purchase. No third parties. Mobile numbers are collected solely to operate scheduling for that employer. Numbers are never sold, rented, or shared with third parties or affiliates for their own marketing, and SMS consent is never shared with third parties.
3. What the messages say (sample messages)
These are representative of every message type Dispatchd sends. All are transactional notifications tied to the recipient’s own work schedule.
Shift offer
Dispatchd: A Bartender shift is open at Eastside Center on Fri Jun 20, 6:00 PM. Reply YES to claim it. Reply STOP to opt out.
Shift confirmation (day before)
Dispatchd: Confirming your shift tomorrow at Eastside Center, 6:00 PM. Reply CONFIRM to lock it in. Reply STOP to opt out.
Clock-in link (shift start)
Dispatchd: You’re on tonight at Eastside Center. Tap to clock in when you arrive: [link]. Reply STOP to opt out.
Hours verification
Dispatchd: We didn’t receive a clock-out for your shift on Jun 12. Reply with START: [time] END: [time]. Reply STOP to opt out.
4. Message frequency, cost, and help
Message frequencyVaries by the worker’s schedule — typically a few messages per scheduled shift.
CostMessage and data rates may apply, depending on the worker’s mobile carrier and plan.
Opt outReply STOP at any time to stop all messages.
HelpReply HELP for help, or contact the business directly.
CarriersSupported on all major US carriers. Carriers are not liable for delayed or undelivered messages.
5. Privacy
Dispatchd collects a worker’s name and mobile number only to operate scheduling for their employer. This information, and the fact that a worker has opted in to SMS, is never sold or shared with any third party for marketing purposes. Numbers are used solely to send the scheduling messages described above.